9999k Privacy Policy — Your data is our responsibility
Protecting your personal information is 9999k's top priority. Read this policy for full details on how we collect, process, and store your data.
Introduction & Purpose of This Policy
This privacy policy applies to all users of the 9999k platform and takes effect as soon as you use our website.
9999k is a trusted online gaming and betting platform in Bangladesh. We believe that protecting your personal information is a fundamental right, and ensuring that protection is both a legal and ethical obligation on our part. This privacy policy ("Policy") explains what information we collect, why we collect it, how we use it, and how we keep it secure.
By accessing our website or using our services, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please stop using our services and contact us.
9999k reserves the right to change or update this policy at any time. We will clearly notify you on the website of any changes. Visit this page regularly to stay informed about updates.
The Information We Collect
We collect various types of information to improve our service quality and provide you with a safe gaming experience.
Registration & Identity Information
Information you provide when opening an account, such as: full name, date of birth, email address, mobile number, and username. National ID details may be requested if needed to verify your age.
Financial Transaction Information
Payment information provided during deposits and withdrawals, such as: bKash, Nagad, or Rocket account numbers, bank account details, and transaction history. This information is protected through SSL encryption.
Gaming Activity Information
Your gaming history, bet amounts, win and loss records, and details of time spent on the platform. This information is used to ensure responsible gaming and to improve your experience.
Technical & Device Information
Your device information (such as operating system and browser), IP address, cookie data, login time and location, and website navigation patterns are collected automatically.
Voluntarily Provided Information
We also store information you provide when you contact our customer service team or open a support ticket. This includes your questions, complaints, and the content of your communications with us.
Purpose of Data Use
9999k uses your information only for specific and legitimate purposes. The following is a clear breakdown of how and why we use your information:
- Account management and verification: Your information is used to confirm your identity, verify your age, and keep your account secure.
- Processing financial transactions: Your information is used to handle deposits and withdrawals, prevent fraud, and meet banking-related requirements.
- Improving service quality: Your information is analysed to understand your gaming preferences and provide a more personalised experience.
- Providing customer support: Your communication history is used to resolve your issues and deliver effective support.
- Compliance with applicable law: To meet applicable legal obligations and respond to legitimate requests from authorities.
- Ensuring responsible gaming: Your information is reviewed to identify excessive gaming behaviour and provide assistance where needed.
- Security and fraud prevention: Suspicious activity is identified to ensure the protection of the platform and its users.
- Bonus and promotional communications: You are kept informed about relevant offers and updates based on your preferences.
Data Sharing & Disclosure
9999k shares your personal information with third parties only under strictly controlled circumstances.
Service Provider Partners
We work with trusted third-party service providers for payment processing, technical infrastructure, and customer support. They are given access only to the information needed to complete specific tasks.
Payment Institutions
The necessary financial information is shared with bKash, Nagad, Rocket, and banking partners to process transactions. These institutions manage your information under their own privacy policies.
Legal Obligations
We may be required to disclose information under court orders, legitimate requests from government authorities, or applicable legal obligations. In such cases, only the minimum necessary information is provided.
What We Never Do
We never sell, rent, or transfer your personal information to advertisers or unrelated third parties for commercial purposes. This is a non-negotiable policy on our part.
Cookies & Tracking Technologies
Cookies and similar tracking technologies are used on the 9999k website to improve your experience. Cookies are small text files stored on your device.
Types of Cookies We Use
Essential Cookies
These cookies are essential for the core functionality of the platform. They are used to maintain login sessions, ensure security, and keep basic features active. Disabling these cookies may disrupt the core functionality of the site.
Performance Cookies
These cookies are used to understand how different parts of the website are being used. They contain no personally identifiable information — only statistical data is collected.
Functionality Cookies
These cookies are used to remember your preferences and settings, such as your preferred language or display settings, so you do not have to change them each time.
Cookies can be managed or deleted through your browser settings. However, disabling cookies may limit the functionality of some services.
Data Security Measures
9999k takes the highest technical and administrative measures to protect your personal and financial information.
SSL Encryption
All data transmissions are secured with SSL (Secure Socket Layer) encryption. Third parties cannot read the information while it is being transferred between your browser and our servers.
Firewall & Security Monitoring
Our server infrastructure is protected by advanced firewalls and operated under a 24/7 security monitoring system. Any suspicious activity is detected and addressed immediately.
Access Control
Only authorised staff can access your information when there is a specific need to do so. All access is logged and audited regularly.
While we make every effort to ensure the highest level of security, it is not possible to guarantee complete security on the internet. You are therefore encouraged to take your own precautions, such as keeping your password confidential and reporting any suspicious activity to us.
Data Retention Period
We retain your information only for as long as it is needed. Retention periods may vary depending on the type of information:
- Account information: Retained for as long as the account is active and for a specified period after the account is closed.
- Financial transaction records: Retained for the long term in accordance with legal obligations, as these records may be needed to resolve legal disputes.
- Customer service communications: Retained for a specified period for issue resolution and record-keeping purposes.
- Technical logs: Generally retained for a short period for security review purposes.
- Marketing preferences: Retained until you withdraw your consent.
Once the retention period ends or the information is no longer needed, it is securely deleted or anonymised.
Your Rights & Controls
As a user of 9999k, you have the following rights over your personal information:
Right to Access
You have the right to know what information we hold about you and to receive a copy of that information. Contact us to make this request.
Right to Rectification
You have the right to request the correction of any incomplete or inaccurate information we hold about you.
Right to Erasure
In certain circumstances, you may request the deletion of your personal information. However, we may be required to retain some information due to legal obligations.
Right to Object to Processing
You have the right to object to the use of your information for marketing purposes. You can ask us to stop this type of processing at any time.
If you wish to exercise any of the above rights, please contact our support team. We will review your request and respond in a timely manner.
Protection of Minors
9999k strictly prohibits those under 21 years of age. Our platform is for adults aged 21 and over only.
We do not knowingly collect personal information from any minor. Age verification steps are taken during account registration. If we are informed that a minor is using our platform or that we have collected a minor's information, we will immediately close that account and delete all related data.
If you believe a minor is using our platform illegally, please contact us immediately.
Policy Changes & Updates
9999k reserves the right to change, update, or revise this privacy policy at any time. For any significant changes, we will:
- Display a special notice on the website.
- Send a notification to your registered email address.
- State the date of the most recent update at the top of the policy.
If you continue to use our platform after changes have been made, you will be considered to have given your consent to the updated policy. We therefore recommend visiting this page regularly.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, our support team is always ready to help.
Privacy-Related Contact
Contact us for data protection, data access, or any privacy-related requests:
Our support team is available 24/7 in both Bengali and English via live chat and email.
Live Chat
Use our 24/7 live chat service for immediate assistance — chat with us in Bengali.
Contact Support